Frequently asked questions
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Tungsten Network is a global electronic invoicing network. Tungsten Network’s e-Invoicing platform enables suppliers to send any format of invoice data directly from their accounting systems, enter the data online and submit the invoice online in the portal or even easily turn a PO into an invoice.
Additionally the Invoice Status Service* enables the suppliers to follow their invoices through the main processing steps from reception to payment.
*In some countries availability of the Invoice Status Service may be deferred compared to e-Invoicing Service. -
Tungsten Network’s ‘any-to-any’ solution handles all the data mapping requirements and ensures that all supplier invoices are delivered in the format that a customer’s accounts payable system requires.
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Sanofi is actively phasing out the processing of paper invoices to take advantage of the benefits that electronic invoicing provides to our business and our suppliers.
The ability to submit electronic invoices will represent one of the assessment criteria during the tendering and supplier selection process.
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- Secure and guaranteed invoice delivery – Sanofi receives the invoices within hours avoiding delays or losses which sometimes appear during the postal transit of the paper documents
- You can check the status of your invoice online – from delivery through to payment*
- Reduced processing times – As we receive invoices faster, our processing activities can to start earlier and ensure on time payment
- Instant invoice validation – Tungsten Network validates the invoices ensuring compliance with the legal requirements and availability of the data needed in order to integrate them in the Sanofi system, contributing to a faster processing and reducing potential delay due to missing information
- Any-to-any data formatting technology – Tungsten Network can work with almost any output of your ERP and transform it into the input required by the Sanofi ERP. No additional software or hardware is required for this
- Higher processing transparency and better cash flow management due to 24/7 access and reporting
- VAT compliant – regardless of where invoices are sent from or received Tungsten Network’s systems and processes ensure compliance with the local regulations in terms of electronic invoicing
- Easy, cost efficient and environmental friendly – Even if in some situations, according to their pricing policy Tungsten Network may apply fees, this should be compensated and in many cases even exceeded by the savings on invoice printing, preparation and mailing costs.
*In some countries availability of the Invoice Status Service may be deferred compared to e-Invoicing Service.
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Tungsten Network is web-based, therefore all you require to access the e-Invoicing platform is a browser and internet access.
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The ability to submit electronic invoices will represent one of the assessment criteria during the tendering and supplier selection process.
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Your use of Tungsten Network will ensure that we continue to pay you on time. In addition, you will take advantage from a number of other benefits ranging from more secure invoice delivery to increased visibility over the invoice life cycle*.
*In some countries availability of the Invoice Status Service may be deferred compared to e-Invoicing Service. -
Sanofi would like to take advantage of the benefits that electronic invoicing provides to our business and to our suppliers and therefore this is the preferred invoicing method.
Once you start sending invoices through Tungsten Network you will need to discontinue sending paper copies. -
Tungsten Network offers two types of invoice delivery; an integrated solution and a web form solution.
The Integrated Solution enables suppliers to send their invoice data in any format directly to our accounting system. This integrates your current billing system into Tungsten’s e-Invoicing network so that data is transferred without manual intervention; this solution has an annual membership fee plus a transaction fee if you exceed the number of free invoices which this solution offers.
The Web Form solution allows you to manually enter data into Tungsten Network’s secure online form. If you choose to use the web form solution you are not required to pay a set-up or joining fee to start using this service. You will receive a number of free transactions; if your invoicing requirement exceeds the free transactions, you will be able to purchase more. Please see Tungsten Network Options document for current fees.
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The membership fee covers the cost to Tungsten Network for setting you up on their network and the general costs of maintaining the network. The membership fee is an annual cost regardless of the number of customers that you invoice via the network and it includes a number of free transactions.
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Sanofi and suppliers pay a fee to use Tungsten Network as we will both benefit from the service. Moving to electronic invoicing will create savings for suppliers by streamlining your processes and significantly reducing the time we pay your invoices.
We believe that these fees equate closely to the cost of mailing and can be further absorbed by reducing your effort in chasing for invoice payment or resolving difficulties with invoices.
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Tungsten Network is not a payment platform. Sanofi will continue to pay suppliers using the current payment method.
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Yes, regardless of the solution you choose, you will be required to accept Tungsten Network’s terms and conditions.
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Electronic invoicing through Tungsten Network is planned to be rolled out to most of the European countries.
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The implementation of e-Invoicing will be managed on behalf of Sanofi by Tungsten Network who will also represent the first point of contact for queries.
Tungsten Network can be reached at the Tungsten Network Help Desk
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Tungsten Network can handle many types of data input, therefore please contact them in order to get assistance in finding the best solution for your business also considering the capabilities of your system.
If you raise invoices manually (Word, Excel etc.) you can access Tungsten’s e-Invoicing platform via the secure web site and create invoices online using the Web Form. No software installation is required; all you need is an internet connection and standard browser.
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Once you are set-up and ready to transact via the network, Tungsten Network will send you an alert to notify you that you are ready to submit invoices to our accounts payable department.
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Tungsten Network allows you to send electronic invoices to any other customers that are using the network once you have enrolled.
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For the Integrated Solution, Tungsten Network can accept data files in any format covering as many customers as you require. Tungsten Network will agree with you how each customer is identified in your data file and will then deliver each transaction to the correct customer.
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Tungsten Network accepts any incoming data format therefore you should join the network as soon as possible. You can simply advise Tungsten of the changes when you are ready to use your new software. They will make the necessary changes without interruption of invoice delivery.
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Yes. Tungsten Network provides Sales, Implementation and Support services in English, French, German, Dutch, Spanish, Italian, Polish and Portuguese.
Tungsten Network also has local client services numbers for the following countries:
Australia +61 1800035399
Austria +43 19280722
Belgium +32 24031012
Brazil +55 1149508725
Canada +1 866 310 4502
Denmark +45 80885818
Finland +358 800118871
France +33 170708109
Germany +49 69222220293
Ireland +353 12477710
Italy +39 0236006341
Malaysia +60 1800813158
Mexico +52 5547411483
Netherlands +31 207121386
North America +1 877 752 0900
New Zealand +64 800448121
Norway +47 21611557
Poland +48 223971851
Portugal +35 1800814549
Singapore +65 8001204757
South Africa +27 105008826
Spain +34 914141473
Sweden +46 850578454
Switzerland +41 445801466
UK +44 870 165 7430
Other Asia Pacific Countries +60 3 920 77877Buyer Support numbers
EU +44 20 7406 5568
US +1 770 698 2961 -
Yes, please visit www.tungsten-network.com
