Welcome to electronic invoicing for HH Global

HH Global has partnered with Tungsten Network to provide a simpler way for suppliers to submit invoices

Tracking your invoice right through to payment!

Invoice Status Service is a free online self-service, available in the Tungsten Network Portal, that provides you with the latest processing and payment status information of your invoices submitted to HH Global.

Using your existing Tungsten Portal account, you can:

  • Check your invoice has been successfully delivered and received
  • Check if there are any issues with your invoice. If it’s been rejected by HH Global we will tell you what is wrong so that you can quickly rectify
  • Check your payment due date for Approved invoices
  • Check your payment reference number for Paid invoices

JDE updates the invoice status information several times per day.

The Invoice Status Service uses a standard set of statuses to document the processing and payment status of your invoices submitted to HH Global:

  • Received: HH Global has received your invoice and has initiated the approval review process.
  • Approved: HH Global has approved your invoice for payment. The payment will be transferred to the bank on the mentioned due date.
  • On Hold: Your invoice is on hold pending a standard invoice approval task.
  • Exception: Your invoice requires additional approval within HH Global.
  • Paid: HH Global has paid your invoice or marked the invoice for payment.
  • Rejected: HH Global has rejected your invoice.

Rejection/Failure Reason in Notification

Explanation

An invoice with the same number already exists in our system.

Invoice number already exists

One or more invoice lines do not refer to POs available in our system.

Invoice lines do not exist on POs.

The invoice line amount summary is not equal as the net total of the base POs.

Invoice line amount does not match base POs.

One or more invoice lines refer to POs already closed in our system.

Invoice lines refer to closed POs.

One or more lines do not contain required values for PO Number or PO Line Number.

Missing value for PO Number or Line Number

Rejection/Failure Reason in Notification

Explanation

An invoice with the same number already exists in our system.

Invoice number already exists

One or more invoice lines do not refer to POs available in our system.

Invoice lines do not exist on POs.

The invoice line amount summary is not equal as the net total of the base POs.

Invoice line amount does not match base POs.

One or more invoice lines refer to POs already closed in our system.

Invoice lines refer to closed POs.

One or more lines do not contain required values for PO Number or PO Line Number.

Missing value for PO Number or Line Number

ESD acceptance wording is not present in the invoice but is required according to the payment term agreement used in the POs.

ESD statement required for all invoices under ESD terms is missing

Some values in the ESD acceptance wording used in the invoice does not match with the payment term agreement used in the POs.

Values in the ESD acceptance wording do not match payment terms

Payment term wording present in the invoice is not required by the POs.

Payment term wording is not required by the PO

One or more lines contain an invalid Tax Code.

Submit a request or issue to our support team and we’ll get back to you as soon as we can.

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